lit365 Privacy Policy

1 Introduction & Scope

This Privacy Policy ("Policy") describes how lit365 ("we", "us", "our", "the Platform") collects, uses, stores, and discloses personal information obtained from individuals ("you", "Player", "User") who access or use the lit365 website at https://lit365.net and all associated services, features, and applications offered therein.

lit365 is committed to protecting the privacy and personal data of every player who chooses to use our platform. We operate in accordance with the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission (NPC). Where additional obligations arise from gaming regulations administered by PAGCOR or other relevant authorities, those obligations are also reflected in our data handling practices.

This Policy applies to all personal data processed by lit365 in connection with the operation of our platform, including data collected through account registration, identity verification, financial transactions, customer support interactions, and your general use of the site. By registering a lit365 account or continuing to use the platform, you acknowledge that you have read and understood this Policy.

2 Data We Collect

lit365 collects personal data in the following categories, depending on how you interact with the platform:

2.1 Registration & Identity Data

• Full legal name as it appears on a government-issued identification document.
• Date of birth (used to verify that you meet the minimum age requirement of 21 years).
• Residential address, city, and province (e.g., Makati, Cebu City, Quezon City, Davao).
• Email address and mobile number registered to your account.
• Username and hashed account password.
• Copies of government-issued identification documents submitted during KYC verification (e.g., Philippine national ID, UMID, passport, driver's licence, SSS ID, voter's ID).
• Proof of address documents (e.g., utility bills, bank statements).

2.2 Financial & Transaction Data

• GCash account number or PayMaya account number linked to your lit365 account.
• Bank account details for BPI, BDO, or Metrobank transfers.
• Visa or Mastercard partial card details (card number is never stored in full; only the last four digits and card type are retained for reference).
• Deposit and withdrawal transaction history, including amounts in Philippine Peso (PHP), timestamps, and payment method used.
• Betting and wagering history across all lit365 game categories.

2.3 Technical & Usage Data

• IP address and approximate geolocation derived from it.
• Device type, operating system, and browser information.
• Session duration, pages visited, and features interacted with on the platform.
• Cookie identifiers and similar tracking data (see Section 6).
• Login timestamps and authentication logs.

2.4 Communications Data

• The content of messages you send to our customer support team via live chat or email.
• Records of any complaints or disputes raised with lit365.
• Your responses to surveys or feedback requests, where you choose to participate.

3 How We Use Your Data

The personal data collected by lit365 is used for the following purposes:

lit365 does not use automated decision-making processes that produce legal or similarly significant effects on players, except where required by anti-money laundering screening systems operated in compliance with applicable Philippine law. Where automated screening is applied, players retain the right to request human review of any decision that affects their account.

4 Legal Basis for Processing

Under the Data Privacy Act of 2012 and its Implementing Rules, lit365 processes your personal data on the following lawful bases:

• Contractual necessity: Processing required to perform the contract between you and lit365, including account management, payment processing, game delivery, and customer support.
• Legal obligation: Processing required to comply with applicable laws, including Know Your Customer obligations, anti-money laundering regulations, and regulatory reporting requirements imposed by PAGCOR and other Philippine authorities.
• Legitimate interests: Processing carried out to further the legitimate interests of lit365, including fraud prevention, platform security, responsible gaming monitoring, and analytics — provided these interests are not overridden by your rights and interests.
• Consent: Processing for marketing communications and non-essential cookies, where we have obtained your prior, informed, and freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Sharing Your Personal Data

lit365 does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

5.1 Service Providers

lit365 engages third-party service providers who process personal data on our behalf under binding data processing agreements. These include payment processors (for GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard transactions), identity verification and KYC providers, game software providers, customer support platform vendors, and cloud infrastructure and hosting providers. All such processors are contractually required to handle your data securely and in accordance with applicable law.

5.2 Regulatory and Law Enforcement Authorities

lit365 is required by Philippine law to disclose personal data to regulatory authorities including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies where such disclosure is required by a valid legal order, warrant, or regulatory direction. We will notify affected players of such disclosures where permitted by law.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of lit365's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to this Privacy Policy that results from it.

6 Cookies & Tracking Technologies

lit365 uses cookies and similar technologies (such as web beacons, pixel tags, and local storage) to operate and improve the platform. The following categories of cookies are used:

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies, CSRF protection tokens, and load-balancing cookies. Essential cookies cannot be disabled without impairing your ability to use lit365.
• Functional cookies: Used to remember your preferences such as language settings, display options, and game lobby filters. These improve your experience but are not strictly necessary for platform operation.
• Analytics cookies: Used to collect anonymised data about how players interact with the platform — pages visited, features used, and session duration. This helps lit365 identify areas for improvement. Analytics data is aggregated and does not identify individual players.
• Marketing cookies: Used only with your prior consent to deliver relevant promotional content and track the effectiveness of marketing campaigns. These are not enabled by default.

You can manage your cookie preferences through your web browser settings. Most modern browsers allow you to refuse or delete cookies. Please be aware that disabling functional or essential cookies may affect your ability to log in or use certain platform features. For instructions on managing cookies in your specific browser, refer to that browser's official help documentation.

7 Data Retention

lit365 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account plus a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping obligations under Philippine law.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by AMLC regulations.
• Customer support communications: Retained for three (3) years from the date of the last interaction, unless a longer period is required for the resolution of a dispute or legal proceeding.
• Technical and usage data: Retained in identifiable form for up to twelve (12) months, after which it is anonymised or deleted.
• Marketing consent records: Retained for the duration of the consent plus three (3) years, to demonstrate compliance with consent requirements.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identified or identifiable individual. Data subject to ongoing legal proceedings or regulatory investigations may be retained beyond standard periods until those matters are resolved.

8 Data Security

lit365 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data fields (including payment details and identification document images) at rest.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Multi-factor authentication for all internal system access by lit365 staff.
• Regular penetration testing and vulnerability assessments conducted by independent security professionals.
• Intrusion detection systems and 24/7 security monitoring of platform infrastructure.
• Incident response procedures designed to contain, assess, and remediate any data security incident promptly.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, lit365 will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay where the breach is likely to result in a high risk to those individuals.

9 Your Rights as a Data Subject

Under the Data Privacy Act of 2012 and its Implementing Rules, you have the following rights with respect to your personal data held by lit365:

• Right to be informed: The right to be informed of what personal data we collect and how it is used — fulfilled through this Privacy Policy.
• Right of access: The right to request a copy of the personal data lit365 holds about you, together with information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate, incomplete, or outdated personal data held about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to object: The right to object to processing of your personal data carried out on the basis of legitimate interests, including for marketing purposes.
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without penalty.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Subject Rights Request". lit365 will acknowledge your request within three (3) business days and aim to fulfil it within thirty (30) calendar days. We may request additional information to verify your identity before processing your request.

10 Children & Minors

lit365 is a real-money online gaming platform strictly restricted to individuals aged twenty-one (21) years and above, in accordance with Philippine gaming regulations and PAGCOR guidelines. We do not knowingly collect personal data from any person below the age of 21.

Age verification is a mandatory step in the lit365 registration and KYC process. Where lit365 identifies or reasonably suspects that an account has been registered by or is being used by a person under the age of 21, the account will be immediately suspended, all balances will be frozen pending review, and the matter will be handled in accordance with our underage gaming policy and applicable regulatory requirements.

If you are a parent or guardian and believe that your minor child has registered an account with lit365, please contact our support team immediately at [email protected] so that we can take prompt action to close the account and, where appropriate, return any deposited funds.

11 Third-Party Links

The lit365 platform may contain references to third-party payment providers, game software providers, or other services. Where links to third-party websites or services are present, please be aware that those third parties operate under their own privacy policies, which are independent of this Policy. lit365 is not responsible for the privacy practices or content of any third-party website or service.

We encourage you to review the privacy policies of any third-party services you access in connection with your use of lit365, particularly those of your chosen payment provider (e.g., GCash, PayMaya, BPI, BDO, Metrobank).

12 Changes to This Privacy Policy

lit365 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory guidance. The most current version of this Policy will always be published at https://lit365.net/privacy-policy, with the date of the most recent update displayed at the top of the page.

Where changes to this Policy are material — meaning they significantly affect how we collect or use your personal data, or materially affect your rights — we will notify you by email to the address registered on your account at least seven (7) days before the changes take effect, and will display a prominent notice on the lit365 platform.

Your continued use of the lit365 platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any change, you should cease using the platform and may request account closure by contacting our support team.

13 Contact Us & Data Protection

If you have any questions, concerns, or requests regarding this Privacy Policy or the way lit365 handles your personal data, please reach out to our support team:

Players who believe their data protection rights have not been adequately addressed by lit365 have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information on how to file a complaint is available on the NPC's official government website.

For concerns related to responsible gaming and self-exclusion, please visit the lit365 Responsible Gaming page or contact our support team directly. Your wellbeing as a player is a priority, and all responsible gaming requests are handled with complete confidentiality.